| COURSE : Certified Customer Relationship Management Professional CCRMP | |
|---|---|
| Course Overview | Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales growth. |
| Training Duration | Total Training Hours : 30 Hours Training Duration : 1 Week Total Training Days : 5 Working Days |
| Training Schedules | Weekdays (Sunday to Thursday) Regular Sessions : 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm) Food & refreshments Included WeekEnds (Friday & Saturday) Fast Track Sessions: 8 Hours per day (9am to 5pm) Food & refreshments Included |
| Certifications: | 1) Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE OPTIONAL 2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address) |
| Tests | Yes |
| Learning Aids | Yes |
| Course Material | Hard & Soft Copies of Study Material |
| Language of Instruction | English |
| Instructor Helpline | Yes 1. Email 2. Social Media (For Emergency requirements) |
| Registration Requirements | 1. Passport Copy 2. Curriculum Vitae 3. Passport size photographs 4. Course Fee |
| Mode of Payment: | Cash / Cheque / Credit Card / Bank Transfer. |
| Eligibility Criteria (Who should attend this training) | Who should earn the CCRMP Supply chain Manager Supply Chain Engineer Production Manager Sales Manager Material Planner Logistics & Distribution Manager Operations Professional Warehouse Professional Logistics Professional Buyer /Procurement /Purchase executive / Procurement Specialist Supply Chain/Inventory/Logistics Analyst Supply Chain/Inventory/Logistics Planner |
| Course Benefits | Increase customer retention Develop your business as customer centric Customer lifetime value Customer value management Customer satisfaction survey Linking satisfaction to business results Customer satisfaction & loyalty |
| Course Contents / Outline | Marketing considerations Products management Customer segmentation Customer relationship management |