Course Overview

In today’s fast-paced and highly competitive hospitality industry, exceptional customer service is more than just a skill — it's a necessity. Whether you're working in a hotel, restaurant, resort, or travel-related business, the ability to create positive, memorable guest experiences can set you and your organization apart.

This course is designed to equip you with the knowledge, skills, and confidence to deliver outstanding service in every interaction.

 

Training Program Details

Training Duration	12 - 14 Hours (Flexible Schedules) Regular Sessions: 1 to 2 Months Fast Track Sessions : 3 to 5 Days
Certifications:	Certified Customer Service Professional (CCSP) Certification from American Institute of Professional Studies (AIPS), Washington D.C, USA. (Optional) Certified Customer Service Professional (CCSP) Certification from Knowledge and Human Development Authority (KHDA) government of Dubai, UAE.
Examinations	American Institute of Professional Studies (AIPS) 2 hours Pen Paper Exam.
Learning Aids	Yes
Course Material	Hard / Soft Copy of Study Material
Language of Instruction	English
Instructor Helpline	N/A
Registration Requirements	Passport Copy Curriculum Vitae to assess eligibility 2 passport size photographs Course Fee
Mode of Payment:	Cash / Cheque / Credit Card / Bank Transfer.

 

Who Needs this Course?

Frontline Hospitality Staff
Hospitality Students & Graduates
Supervisors & Managers
Travel & Tourism Professionals
Food & Beverage Service Providers
Spa, Resort, and Event Staff
Anyone Looking to Transition into the Hospitality Industry

Course Benefits

By the end of the course, participants will have :

• The fundamentals of customer service excellence
• How to understand and exceed guest expectations
• Techniques for effective communication and active listening
• Strategies for managing difficult situations and handling complaints professionally
• The importance of cultural awareness and emotional intelligence in service delivery
• Real-world scenarios and best practices from top hospitality brands

Course Contents

• Introduction to Hospitality Customer Service
• The Role of a Customer Service Professional
• Communication and Interpersonnel skills
• Handling Complaints and Difficult Situations
• Personal Grooming and Professional Appearance
• Ethics and integrity in Customer Service
• Telephone and E-mail etiquettes
• Technology and Customer Service in hospitality
• Sales and upselling Techniques
• Customer Feedback and continuous improvement
• Cultural Awareness and Diversity in Hospitality

*Note: The course duration and topics may vary based on specific requirements.