| COURSE : CERTIFIED PROBLEM SOLVING TECHNIQUES PROFESSIONAL | |
|---|---|
| Course Overview | This program provides participants with useful tools and techniques for working with real business challenges in all sectors of business. The programme enables participants to enhance skills in defining problems, generating quality ideas and implementing solutions. In addition, participants will hone team facilitation skills that are critical to problem solving. |
| Training Duration | 16-18 Hours Training Session: 1 Week Session Days : 3-4 Working Days |
| Training Schedules | Weekdays (Sunday to Thursday)Regular Sessions : 4 Hrs Per day WeekEnds (Friday & Saturday)Fast Track Sessions: 6-8 Hours per day |
| Certifications: | 1) Certified Professional Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE - With Online Worldwide recognition facility 2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address) - With Online Worldwide recognition facility |
| Tests | Yes |
| Learning Aids | Yes |
| Course Material | Hard & Soft Copies of Study Material |
| Language of Instruction | English |
| Instructor Helpline | Yes 1. Email 2. Social Media (For Emergency requirements) |
| Registration Requirements | 1. Passport Copy 2. Curriculum Vitae 3. Passport size photographs 4. Course Fee |
| Mode of Payment: | Cash / Cheque / Credit Card / Bank Transfer. |
| Eligibility Criteria (Who should attend this training) |
Intended for professionals, managers and executives from a variety of disciplines, who are required to analyze workplace problems and develop or design creative and effective solutions to resolve them. This workshop will provide the learning platform and catalyst for more effective idea generation, providing analytical tools for problem definition and evaluation. The workshop is highly interactive, incorporating discussions and application of key learning points on case studies. The programme will enable participants to reinforce learning and build confidence through individual and group "hands on" problem solving exercises. |
| Course Benefits |
You will learn the correct definitions of correction, corrective action and preventive action about the fundamentals and benefits of structured approaches to problem solving about 2 basic frameworks for problem solving including the 8D approach how to apply a range of basic problem-solving tools and techniques
With the right problem solving techniques, you will be able to..... Apply a robust approach to real business challenges across all sectors and industries Identify and focus on the right problem before wasting valuable resources and efforts Enhance your problem-solving skills to tackle any issue you are facing in a rational manner Identify and build viable options before selecting the ‘best’ solution Learn from your mistakes by using a systematic process for active review
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| Course Contents / Outline |
INTRODUCTION Opening Speech Ice-Breaking Session and Getting to know you Programme Objectives
UNDERSTANDING PROBLEM SOLVING PROCESS Problem Solving Vs Decision Making. Problem Solving methods
UNDERSTANDING PROBLEM ANALYSIS Information Gathering Analytical Thinking & Deductive Reasoning Root Cause Analysis
THINKING PROCESS About Thinking Percentage of thinking people Thinking Game
BRAINSTORMING Method for Identifying Issues Tips for Brainstorming Tools and Techniques for Collecting the Facts
ANALYTICAL AND CREATIVE THINKING SKILL Different thinking types Knowing how we think Convergent & divergent thinking
IDENTIFYING PROBLEMS Using Gap Analysis. Gap Analysis Structure Usage of Gap Analysis Mega Projek – Bridge of Trust
USING DMAIC MODEL IN DECISION MAKING About DMAIC and 6 Sigma in Innovation Process What is DMAIC Define Measure Analyze (Ishikawa Diagram) Improve Control
APPRECIATE CREATIVITIES AND IDEAS BY OTHERS How do we react Finding fault or supporting Lets identify our manners Game – AIRPLANES Let’s change our behavior
ACT AND PERFORM AS EXCELLENT STAFF Criteria of excellent staff Human being and their creative staff
SETTING OBJECTIVE AND ACTION PLAN My planned Mini Project My Action Plan
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