| COURSE: CERTIFIED PROFESSIONAL IN QUALITY AND CUSTOMER EXPERIENCE MANAGEMENT IN HOSPITALITY INDUSTRY | |
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| Course Overview | The Quality and Customer Experience Management in the Hospitality Industry course is designed to provide Students and Professionals with the knowledge and tools to deliver exceptional Guest Experiences and ensure high quality service standards in Hospitality Operations. This course focuses on understanding customer expectations, implementing quality management systems, and developing strategies to enhance customer satisfaction and loyalty. |
| Training Duration | Total Training Hours : 12 - 14 Hours |
| Certifications: | 1) Certificate from Laurels Training Institute, Attested by Knowledge & Human Development Authority (KHDA) government of Dubai, UAE OPTIONAL 2) Certificate from American Institute of Professional Studies (AIPS) from USA (After 15 Days of course Completion which will couriered to the attendees office address) |
| Tests | Yes |
| Learning Aids | Yes |
| Course Material | Hard & Soft Copies of Study Material |
| Language of Instruction | English |
| Instructor Helpline | Yes 1. Email 2. Social Media (For Emergency requirements) |
| Registration Requirements | 1. Passport Copy 2. Curriculum Vitae 3. Passport size photographs 4. Course Fee |
| Mode of Payment: | Cash / Cheque / Credit Card / Bank Transfer. |
| Eligibility Criteria | • Regular Sessions: 3-4 Hours per Session for 4 days. Classes are offered on Weekdays or Weekends (Friday / Saturday). Weekdays Schedules are from 10.00 am to 2.00 pm or 2.00 to 6.00 or 9.00 pm. • Fast Track Sessions: 6-8 Hours Per day for 2 Days " |
| Course Benefits | The training will enable you to get a placement in Hospitality industry (projected salary between $ 1000-3000) in Hotels, Clubs, Bars, Resorts, etc. For in service working professional a job promotion is highly prospective. |
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*Note: The course duration and topics may vary based on specific requirements.