This course is designed to help participants understand the nature of conflict and develop the skills necessary to manage and resolve disputes effectively in the workplace. The focus is on practical strategies for addressing conflicts, improving communication, and promoting a harmonious work environment. Participants will learn how to identify conflict sources, handle difficult situations, and implement solutions that support positive relationships and collaboration.
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By the end of the course, participants will:
Module 1: Introduction to Conflict Resolution & Management
Module 2: Identifying the Sources of Conflict in the Workplace
Module 3: Effective Communication Techniques for Conflict Management
Module 4: Conflict Styles and How to Adapt Them
Module 5: Strategies for De-escalating Conflict Situations
Module 6: Managing Difficult Conversations with Confidence
Module 7: Turning Conflict into Opportunity for Improvement
Module 8: Building a Conflict-Resilient Team Culture
Module 9: Preventing Conflicts through Clear Expectations and Communication
Module 10: Practical Application & Real-Life Conflict Management Scenarios