Home »CUSTOMER SERVICE SKILLS - CSS
Course Overview
This course is designed to equip participants with the essential skills needed to deliver exceptional customer service. It focuses on effective communication, relationship-building, problem-solving, and handling difficult situations with professionalism. Participants will learn practical techniques to enhance customer satisfaction, loyalty, and overall service quality.
Training Program Details
| Training Duration | - 18 - 22 Hours (Flexible Schedules)
- Regular Sessions: 1 to 2 Months
- Fast Track Sessions : 3 to 5 Days
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| Certifications: | - Customer Service Skills (CSS) Certification from American Institute of Professional Studies (AIPS), Washington D.C, USA. (Optional)
- Customer Service Skills (CSS) Certification from Knowledge and Human Development Authority (KHDA) government of Dubai, UAE.
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| Examinations | - American Institute of Professional Studies (AIPS) 2 hours Pen Paper Exam.
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| Learning Aids | |
| Course Material | - Hard / Soft Copy of Study Material
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| Language of Instruction | |
| Instructor Helpline | |
| Registration Requirements | - Passport Copy
- Curriculum Vitae to assess eligibility
- 2 passport size photographs
- Course Fee
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| Mode of Payment: | - Cash / Cheque / Credit Card / Bank Transfer.
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Who Needs this Course?
- Customer service representatives
- Call center agents
- Retail and hospitality employees
- Sales and support staff
- Anyone who interacts with customers in a professional setting
Course Benefits
By the end of the course, participants will:
- Master effective communication and active listening skills
- Build strong customer relationships and trust
- Handle difficult customers and complaints with confidence
- Improve problem-solving and service recovery techniques
- Enhance time management and multitasking abilities
- Develop a positive and professional customer service mindset
Course Contents
Module 1: The Fundamentals of Customer Service Excellence
Module 2: Effective Communication & Active Listening
Module 3: Building Customer Relationships & Trust
Module 4: Handling Difficult Customers & Conflict Resolution
Module 5: Problem-Solving & Service Recovery Strategies
Module 6: Time Management & Multitasking in Customer Service
Module 7: Professionalism & Positive Attitude in Service
Module 8: Practical Application & Real-Life Scenarios
Module 9: Understanding Customer Needs & Expectations
Module 10: Leveraging Technology to Enhance Customer Service
