| COURSE : EFFECTIVE TELESALES | |
|---|---|
| Course Overview | Participants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships and much more. |
| Training Duration | Total Training Hours : 12-16 Hours Training Duration : 1 Week Total Training Days : 2-3 Working Days |
| Training Schedules | Weekdays (Sunday to Thursday)Regular Sessions : 4 Hrs Per day WeekEnds (Friday & Saturday)Fast Track Sessions: 6-8 Hours per day |
| Certifications: | Weekdays (Sunday to Thursday)Regular Sessions : 4 Hrs Per day WeekEnds (Friday & Saturday)Fast Track Sessions: 6-8 Hours per day |
| Tests | Yes |
| Learning Aids | Yes |
| Course Material | Hard & Soft Copies of Study Material |
| Language of Instruction | English |
| Instructor Helpline | Yes 1. Email 2. Social Media (For Emergency requirements) |
| Registration Requirements | 1. Passport Copy 2. Curriculum Vitae 3. Passport size photographs 4. Course Fee |
| Mode of Payment: | Cash / Cheque / Credit Card / Bank Transfer. |
| Eligibility Criteria (Who should attend this training) | All in the telesales or telemarketing department making out-bound calls, and sales people who make calls to secure appointments. |
| Course Benefits | Learn to utilise the telephone as a powerful tool to develop good customer relations and make sales Develop the ability to turn enquiries into sales opportunities Improve on the ability to use fresh, concise selling language to make presentations convincing and compelling Learn effective new ways to answer objections, meet sales resistance and obstacles to buying Gain confidence and motivation to increase closing ratio |
| Course Contents / Outline | Day 1 Mindset & Characteristics of Telesales Professionals Critical Factors for Telesales Success Approach to Customer Multiplication Making Sales Calls Without Fear or Anxiety Identifying Personality Types and Buying Behaviour Communication Strategies of Successful Telesales Professionals Effective Phone Skills and Telesales Strategies
Day 2 Building Trust and Rapport with Customers on the Phone Creating Favourable Mindset to Buy Effective Probing and Questioning Techniques Identifying Decision Makers – 5 Ways to Spark Interest Choosing the Right Strategy – Influencing Prospects with Attention Managing Objections and Dealing with Rejections Time Tested Professional Telesales Closing Techniques
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