• The objective of the Master is to prepare front-line professionals in Audit and Business Management
• Training professionals in multidisciplinary environment, contributing to the growth of new businesses or, if necessary, seeking update and improve their understanding of new business opportunities that represent the environmental variable
• To facilitate the necessary integration of environmental policy variable cultural and technological organizations (companies and administrations)

Module I

Leadership in the Perspective of Quality and Excellence

Introduction to Leadership
Evaluation and leadership models
Mission and vision
Management of values
Involvement of the leader in the organization's system
Leadership in customer relations
Leadership in people management
Leadership and innovation
Change management
Leadership Assessment Systems
Coaching and leadership
Business ethics management
Module II

Definition, Implementation and Follow-up of the Strategy

Introduction to strategic management
Market analysis
The concept of strategy today: the internet revolution
Analysis and management of external interest groups
Analysis and management of internal interest groups
Management of strategic objectives
Quality improvement techniques
Other techniques for improving quality and design
Techniques of improvement of processes and management
Introduction to integral control panel
Compliance and follow-up of the integral control panel
Strategic communication plan

Module III

Quality and Human Resources

Introduction to human resources
Legal aspects in human resources
Organizational structures. Organizational charts
Management of the workstation
Management of internal training
Performance evaluation
Management by objectives
Incentive and recognition plans
Motivation of workers
Communication in the company
Safety and health at work
Management of innovation in human resources

Module IV

Quality and Excellence in Partnering and Resource Management

Introduction to resource management
Purchasing and supplier management
Alliance management
Economic and financial management
Management of raw materials
Information management
Software maintenance and management
Management of the environment
Sustainable technology management
Knowledge management
Innovation in the company
Computer security and data protection

Module V

Quality and Customer Management: Continuous Improvement

Introduction to customer quality
Designing a Process Map
Design and development of a product
Designing a service
Commercial management plans
Marketing Plans
Production management
Procedures at work
Production control systems
Measurement of production
Calibration and verification
Customer relationship management

Module VI

Measurement Methods for Continuous Improvement of Stakeholder Participation

Measurement, analysis and improvement
System of quality indicators
Customer orientation
Customer needs
Measuring customer satisfaction
The satisfaction survey
Assessment of people management
Work environment management
Job satisfaction
Measuring environment and job satisfaction
Social impact management
Measuring social impact

Module VII

Methods of Measurement in Continuous Improvement with Productivity Indicators

Introduction to productivity analysis
Customer productivity indicators
Indicators of productivity in people
CSR productivity indicators
Management of cause and effect relationships
Bases of benchmarking
Benchmarking methodology
Measurement of process efficiency
Measuring Process Efficiency
Economy and effectiveness
Economy and efficiency
Reliability and statistical analysis

Module VIII

Development of Quality Consulting and Excellence in CSR

Introduction to Corporate Social Responsibility (CSR)
Implementation of a CSR management system
Benefits of CSR

GRI 4.0 Management Model
Global Compact Management Model
Matrix of Materiality
Economics and CSR
People and CSR
Society and CSR
Socially responsible leadership
Socially Responsible Marketing
Module IX

Basic concepts of the Audit of Management Systems and Evaluation of Organizations

Introduction to the concept of internal audit
Development of an internal audit
Planning of internal audits
Competencies of a team of auditors
Close and success of internal audit
The certification process
The evolution process of the EFQM Excellence certification
Introduction to the concept of self assessment and evaluation EFQM
Planning and stages of self-evaluation
Competencies of internal and external evaluation team